Why Choose Us?

All RISOTADA pieces undergo rigorous quality control, adhering to national gemstone and jewelry standards. Mounted jewelry includes professional certification (e.g., ALGT/NGTC).

What materials are used in your jewelry?

We specialize in 9K/14K/18K gold, 925 silver, and natural gemstones. All metals meet international standards with clear purity marks (e.g., AU750, S925).

Do you provide authenticity certificates?

All items include a professional certification by default. You may upgrade to an ALGT international certificate . Certificates ship with the order.

How can I verify the certificates?

Scan the QR code on the certificates; for ALGT, enter the ID on their global database website.

Will gold-plated jewelry fade?

Yes, gold-plated jewelry may fade or tarnish over time due to wear, moisture, and exposure to chemicals. To extend its lifespan:

  • Avoid contact with perfumes, lotions, and water.
  • Store in a dry, sealed pouch.
  • Gently clean with a soft, dry cloth.
How to care for gemstones?
  • Avoid Impacts & Chemicals: Protect gems from hard knocks and exposure to chemicals (perfumes, cleaners, chlorine).
  • Cleaning: Use only mild soap, water, and a soft cloth. Ultrasonic cleaners are safe only for diamonds, rubies, and sapphires—avoid for softer gems.
  • Special Care: Opals, pearls, emeralds, and other porous/fragile stones require professional cleaning. Avoid prolonged water exposure.
  • Storage: Keep pieces separately in a soft pouch or box to prevent scratches.
Can I engrave or resize jewelry?

Engraving (≤10 chars) and resizing (±2 sizes) are available. Add notes at checkout. Custom orders take 7-14 days.

Can I expedite a custom order?

Some items can be expedited— contact us for details.

How long do custom orders take?

Customized items (e.g., engraving, special sizes) typically require 7-14 days for production, plus shipping time after dispatch. Please note deliveries may be affected by holidays.

How to track my custom order?

Please track your order with DHL

What payment methods do you accept?

Alipay/WeChat Pay/UnionPay/Credit Cards (Visa/Mastercard). PayPal available for international orders.

What’s your return policy?

Unworn/unused items can be returned within 7 days (excludes custom orders). International returns require self-paid shipping & taxes.